Introducing GEICO Roadside Assistance, an indispensable service designed to provide GEICO customers with round-the-clock support in the event of car breakdowns.
As an optional add-on to your GEICO car insurance policy, this comprehensive assistance program goes beyond the ordinary, offering a wide range of services to address various roadside challenges.
From handling flat tires and jump-starting dead batteries to assisting with lockouts and more, GEICO Roadside Assistance is your trusted companion for unexpected automotive issues.
GEICO Roadside Assistance plan
GEICO roadside assistance is a plan that you can add to your car insurance policy for a small fee. The plan covers you and your passengers in case your car breaks down on the road and you need assistance.
The plan covers the following services:
- Towing: If your car is not drivable, GEICO will tow it to the nearest repair shop or a location of your choice within a specified distance.
- Battery jump-start: If your car battery dies, GEICO will send someone to jump-start it for you.
- Flat tire change: If you have a flat tire, GEICO will send someone to change it with your spare tire.
- Lockout service: If you lock your keys inside your car, GEICO will send someone to unlock it for you.
- Fuel delivery: If you run out of gas, GEICO will deliver up to 3 gallons of gas to your location.
To use GEICO roadside assistance, you need to have a valid car insurance policy with GEICO and add the roadside assistance option to it.
You also need to have your policy number, vehicle information, and location ready when you call for help.
GEICO Roadside Assistance benefits
- Convenience: You don’t have to worry about finding a reliable and affordable service provider when your car breaks down on the road. GEICO has a network of over 30,000 service providers across the country, and they will dispatch the nearest one to your location as soon as possible.
- Savings: You don’t have to pay for the service out of pocket, as GEICO will cover the cost up to the limit of your plan. You also don’t have to pay extra for the service, as GEICO charges a flat fee per policy, regardless of how many times you use it.
- Peace of mind: You don’t have to stress about being stranded on the road, as GEICO will provide you with assistance and support 24/7. You can also track the status of your service request and communicate with the service provider through the GEICO Mobile app.
GEICO Roadside Assistance App
It’s available for both iOS and Android devices. The app allows you to request and manage your roadside assistance service from your smartphone. With the app, you can:
- Request service: You can tap the “Roadside Assistance” button on the app and enter your details, such as your policy number, vehicle information, location, and service type. The app will then connect you with the nearest service provider and send you a confirmation message.
- Track service: You can see the estimated arrival time and the location of the service provider on a map. You can also call or text the service provider if you need to update or cancel your request.
- Rate service: You can rate the service provider and leave feedback after the service is completed. You can also view your service history and receipts on the app.
The app is free to download and use, and it works with any GEICO car insurance policy that includes roadside assistance.
GEICO Roadside Assistance cost
GEICO roadside assistance cost is determined by the type and level of coverage you have with GEICO. The cost of adding roadside assistance to your policy varies by state, but it is usually around $14 per year .
This is a flat fee that covers all the vehicles on your policy, and it does not change based on how many times you use the service.
However, the cost of the service itself may vary depending on the situation and the service provider. GEICO will cover the cost of the service up to the limit of your plan, which is typically $100 per occurrence . If the cost of the service exceeds the limit, you will have to pay the difference out of pocket.
For example, if you need a tow and the service provider charges $120, GEICO will pay $100 and you will pay $20. If you need a tow and the service provider charges $80, GEICO will pay $80 and you will pay nothing.
GEICO towing
When your car hits a snag, GEICO’s towing service under their roadside assistance has got your back.
Whether it’s a breakdown, accident, or another covered hiccup, GEICO will tow your vehicle to the nearest repair shop or a spot of your choosing within a specified distance.
The towing distance is determined by your coverage with GEICO. With basic liability coverage, they’ll tow up to 5 miles.
If you’ve got comprehensive or collision coverage, the tow limit extends to a generous 100 miles. Should your tow needs stretch beyond these limits, be prepared to cover the extra cost yourself.
Need a tow? Just ring up GEICO at (800) 424-3426 or hop on the GEICO Mobile app.
Share your policy number, vehicle details, location, and the reason for the tow and GEICO will dispatch a tow truck pronto to get you sorted. It’s that simple—help is just a call or tap away.
Financial information
Premium costs: GEICO offers roadside assistance as an add-on to your car insurance policy for about $14 per vehicle per year, covering all vehicles on your policy with a flat fee.
Payment options: Payment methods include online, phone, mail, or in person. AutoPay is available for automatic monthly deductions, and you can manage your payment preferences online.
Discounts: GEICO offers various discounts, like Drive Safe & Save. Safety discounts may not apply to roadside assistance users.
Claim Payout Ratio: GEICO’s 2022 net loss was $6.7 billion due to auto insurance underwriting losses, reflecting higher claims severity.
GEICO Roadside Assistance claiming
Claim process: When you’re in a bind and need roadside assistance from GEICO, reaching out is easy. Dial (800) 424-3426, use the GEICO Mobile app, or request help online.
Provide your policy number, vehicle info, location, and service type. GEICO will link you with the nearest service provider and send a confirmation message.
If you paid for the service upfront, submit the original road service bill (with your policy number) to GEICO for reimbursement.
Claim status: Wondering about your roadside assistance request? Stay informed with the GEICO Mobile app or a call to (800) 424-3426. Track the estimated arrival time and see the service provider’s location on a map. Need changes? Call or text the service provider directly. It’s all at your fingertips.
Required documents for claims: For reimbursement claims, submit the original road service bill (including your policy number) to GEICO. Email it to [email protected], fax it to (866) 954-3761, or mail it to GEICO Emergency Road Service, P.O. Box 8075, Macon, GA. 31208-8075.
Average claim approval time: While GEICO doesn’t specify the average claim approval time, customer reviews suggest a three to five business day period for reimbursement after the service is completed.
GEICO roadside contact information
| Category | Information |
|---|---|
| Phone Number | (800) 424-3426 |
| Address | GEICO Emergency Road Service, P.O. Box 8075, Macon, GA. 31208-8075 |
| Customer Service Contact | Chat, phone, email, or local agent. GEICO Mobile app for policy management, assistance, and claims. |
| Policy Details | Covers cars, trucks, and standard vehicles for towing, jump starts, tire changes, lockouts, winching, and fuel delivery. Can be added for about $14/year per vehicle. Options for motorcycles, boats, and RVs available separately. |
| Email Address | [email protected] (for reimbursement requests) |
| Fax Number | (866) 954-3761 (for reimbursement requests) |
| Operating Hours | 24/7, available in the U.S. and Canada. Request help online or through the GEICO Mobile app. |
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